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FAQS

Q: Can I order hats with my own design and logo?

  • A: Definitely yes, we have 20 years customized experience in caps and hats manufacturing, we can make products according to your specific requirement.

Q: Can I order a sample to check quality before production?

  • A: Sure, it is ok to make samples for you before ordering, but we need to charge sample fee.And the sample fee will be refunded if your bulk order quantity is above 300pcs/style/colorway/size.


Q: Could you send me your catalogue and price list?

  • A: Sure. Here are our catalogue for your reference. You will see that we are capable of wide range of caps & hats in a great variety. Please chose those styles you are interested in and send us for quotation.

Q: Why should I choose Ace Headwear?

  • 1) Ace Headwear has long term manufacturing experience with worldwide famous brands and it is quite familar with high quality standards in different countries. The quality sense of whole company, from workers to management team are all at high standard level.


  • 2) Ace Headwear has strict quality control procedures and complete process to ensure stable high quality level bulk production all the time. While promotional cap factories don't have such complicated process to control, and they use the lowest numbers of QC, thus their bulk quality might fail to meet your expection.


  • 3) Ace Headwear has experienced sales service team on headwear business as well as strong support team on design, sampling, production etc.


  • 4) Ace Headwear has more choices on a wide sources of high quality fabrics & accessories used by big famous brands, we can help you with more on such kind of needs, while smaller factories don't have such kind of resources.


  • Furthermore, Ace is very near by the world's biggest materials markets in Guangzhou(miles wide and miles long, millions shops there).


  • 5) Ace Headwear has strong capability on Reseach and Development, every year we develope more 8000 SKUs samples, and have wide resouces of different silhouette/shapes of caps, visors, hats for you to choose and use directly.

Q: Will your price be much higher than those small factories?

  • A : Not exactly, if just simply cap,in same quality level, Ace Headwear will be about US$0.1-0.3/pc higher, but you will get more benefits from smooth and professional service & communication, stable high quality production, win higher satisfaction after sales etc.

Q: What can I do if I found defective products in your shipment?

  • A: In this case, please contact us as soon as possible, we will take quick actions to resolve it. If the defect exceed AQL2.5, we will be responsible to refund the money of those extra defected products.

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